Missed Appointment, Tardy and Cancellation
We understand that there are times when a patient must miss an appointment due to emergencies or obligations for work or family. However, when a patient does not call to cancel an appointment, she/he may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule the patient for a visit, due to a seemingly “full” appointment book. If an appointment is not cancelled at least 24 hours in advance you will be charged a no show fee ($40-$75 depending on the appointment); this will not be covered by the insurance company.
We understand that delays can happen however we must try to keep the other patients and doctors on time. If a patient is 15 minutes past their scheduled time we will have to reschedule the appointment.
Cancellation/No Show Policy for Imaging Studies
Due to the large block of time needed for some studies, last minute cancellations can cause problems and added expenses for the office. If the study is not cancelled at least 3 days in advance you will be charged a seventy five dollar ($75) fee; this is will not be covered by your insurance company.
Account balances. We will require that patients with self-pay balances do pay their account balances to zero (0) prior to receiving further services by our practice. Patients who have questions about their bills or who would like to discuss a payment plan option may call and ask to speak to a billing office representative with whom they can review their account and concerns. Patients with balances over $100 must make payment arrangements prior to future appointments being made.